FAQ’s

Where can I purchase Co-op Insurance NZ from?
What do I need to do to take out insurance with Co-op Insurance NZ?
How do I update my address details?
Who do I phone if I need to update my policy details?
How can I pay for my insurance?
I’ve lost my policy document, how do I get a copy?
When does my policy expire?
How do I renew my car insurance?
Can I renew my car insurance online?
What happens if my car insurance lapses and I manage to pay 2 or 3 days later? Am I still covered?
Am I covered if I replace my car?
Can I buy Funeral Plan online?
Who do I phone if I need to make a claim after hours?
How do I make a claim?
What do I need to do to make a claim?
What evidence do I need to make a Funeral Plan claim?
What evidence do I need to make a car insurance claim?
How do I make a complaint? Unhappy with our service?