You can purchase any of our insurance products through a credit union branch, and you can also purchase Comprehensive and Third Party Car Insurance by calling us direct on 0800 369 258 for a tailored quote.
Simply phone our New Zealand based team on 0800 369 258.
Simply phone our New Zealand based Service Centre team on 0800 369 258. We’ll update your details – simple, quick and easy!
Simply phone our New Zealand based Service Centre team on 0800 369 258 between 8.00am – 5.00pm Monday to Friday. We’ll update your policy details and send you an updated policy schedule – simple, quick and easy!
Alternatively you can email us your enquiry and our team will endeavour to get back to you the next working day.
If you’re purchasing Comprehensive and Third Party Car Insurance, you can call 0800 369 258 between 8.00am – 5.00pm Monday to Friday, to talk to our friendly Service Centre team.
If you’re buying Funeral Plan or Loanminder Insurance you can pay for these through your local credit union branch account.
If you’ve misplaced your policy document or lost your policy schedule don’t panic, simply phone our friendly team on 0800 369 258 between 8.00am – 5.00pm Monday to Friday to request a copy of your policy schedule or policy document. Alternatively, copies of our policy documents can also be downloaded from our website. Click here to download a policy document.
Depending on the type of insurance cover you’ve taken out will depend on when cover expires. For car insurance policies, the period of cover is linked to the frequency with which you have chosen to pay the premium due. For example, if you choose to pay monthly, you will receive insurance cover for a term of one month. You may renew the policy for further terms by payment of the premium due for those further terms. If you’re paying by direct debit, you don’t have to do anything as your policy will automatically renew unless you tell us otherwise.
It’s easy, simply contact your local credit union to arrange payment or phone us directly on 0800 369 258 between 8.00am – 5.00pm Monday to Friday. Remember, if you’re paying by direct debit, you don’t need to do anything on renewal as your regular payments will continue, unless you tell us otherwise.
Unfortunately you can’t renew your car insurance online at present, but it is just as easy to renew your cover by contacting your local credit union to arrange payment or phone us directly on 0800 369 258 between 8.00am – 5.00pm Monday to Friday.
Unfortunately when your car insurance policy lapses you won’t be covered for car insurance. However if you do make a payment and we have received it our Service Centre team will be in touch to check the policy details are still correct and re-issue a new policy schedule and document.
If you have made payment late, but haven’t received a new policy schedule and document you’re probably not covered, so it’s best to phone our team immediately on 0800 369 258 between 8.00am – 5.00pm Monday to Friday so we can investigate this further for you.
If you’ve taken out Comprehensive car insurance with Co-op Insurance NZ, you’ll be covered for 7 days after you replace your cover. If we haven’t received your first premium payment within the 7 days unfortunately you won’t be covered.
Unfortunately, at present you can’t buy Funeral Plan online, but you can visit or phone your local credit union branch to buy Funeral Plan cover. Click here to find your local branch.
Our New Zealand based call centre is open from 8.00am – 5.00pm Monday to Friday, however if you would like to lodge a claim with us outside of these hours you can lodge a claim through our website. Once we receive the claim our team will get in touch with you in the next two working days to complete the claim process. Click here to lodge a claim online.
To make a claim simply phone our New Zealand based Claims team on 0800 369 258 between 8.00am – 5.00pm. The team will walk you through the claims process to help make your claim as quick and easy as possible.
Alternatively you can lodge a claim online. This basically lets us know you’d like to make a claim. Once we receive the claim notification our claims team will get in touch with you in the next two working days to complete the claims process.
Depending on the type of claim you will need to fill out a claim form either online or at your local credit union depending on the type of insurance policy you’re making a claim for. Each insurance product has its own claim process. Click here
to download a claim form.
You’ll need to supply us with a copy of the official Death Certificate. Once we receive this we’ll be able to process your claim and arrange a lump sum payment to help you pay for the funeral costs.
You’ll need the name and Drivers Licence number of the person involved in the accident.
We are committed to providing you with excellent products and customer service.
We will always do our very best to get things right and provide you with the level of service that you expect from us.
If you have any reason to complain, we will do everything possible to resolve the matter as quickly as possible.
We have a three step process in place to ensure that your concerns are dealt with in a fair, prompt and professional manner.
Here’s what you can do:
1. Talk to the person you have been dealing with from Co-op Insurance NZ
They will do their best to resolve the matter, should we have made a mistake, or clarify the situation if there has been a misunderstanding.
2. Talk to the Manager or Team Leader of the department you are dealing with.
If the situation has not been resolved and you wish to take the matter further, you can contact the Manager of the department, who will personally investigate your complaint and update you on their findings.
3. Refer the matter to our Chief Executive
If you are not satisfied with the result of step 2, you can write to our Chief Executive, providing a full explanation of your concerns.
We will acknowledge your complaint within three working days of receiving it and will make sure it is fully investigated. The Chief Executive will review the situation and will write to you within 10 working days of receiving your complaint confirming the outcome of our investigation.
Write to: Co-op Insurance NZ, PO Box 9582, Newmarket, Auckland 1149, New Zealand.
If we can’t resolve your complaint within 40 working days of receiving it, we will let you know and advise you of your rights under the Financial Services Complaints Limited (FSCL) resolution scheme, which is an independent resolution scheme that considers complaints free of charge.
You can contact FSCL by phoning 0800 347 257, by email at firstname.lastname@example.org, by fax at 04 472 3728 or by writing to P O Box 5967, Wellington 6145.
You can find additional information and contact details online at www.fscl.org.nz.