Need to make a claim?

We’re here to work with you to make claims time as easy and painless as we can.

There are a few ways you can make a claim:

  • Simply contact your local credit union or phone our friendly team direct on 0800 369 258 between 8.00am – 5.00pm Monday to Friday, or
  • Contact your credit union directly to lodge a claim, or
  • Download a claim form and either email or post it to us and we’ll be in touch with you to sort things out as soon as we can.


Simply download the claim form you need below, complete and return it to us by email to or by post to:

Co-op Insurance NZ
P O Box 9582
Auckland 1149


Carminder Car Insurance

Accident Claim Form
Stolen Motor Vehicle Claim Form
Uninsured Third Party Claim Form

BackStop Insurance

BackStop Claim Form

Funeral Plan

To lodge a Funeral Plan Claim, please contact your credit union directly.

Loanminder Insurance

To lodge a Loanminder Claim, please contact your credit union directly.

GAP Insurance

To lodge a GAP Insurance Claim, please contact your credit union directly.